Política de reembolso

Last Updated: February 17, 2026

Article 1. Overview and Scope

Applicability of This Policy

This returns and refunds policy applies to all purchases made through Autoboosty's website at www.autoboosty.com, mobile applications, and authorized distribution channels. MONOFY TECHNOLOGIES LTD operates under the trade name Autoboosty and maintains this comprehensive policy to ensure customer satisfaction while complying with consumer protection laws across multiple jurisdictions.

Governing Law and Consumer Rights

The policy is governed by the laws of England and Wales, except where mandatory consumer protection legislation in the customer's jurisdiction provides greater protection. In such cases, the more favorable provisions shall apply to ensure full compliance with local consumer rights. Autoboosty is powered by Shopify, which enables us to provide efficient order management and customer service.

Article 2. Return Periods by Jurisdiction

United States Return Periods

Customers in the United States have fourteen calendar days from delivery to initiate returns, though some states mandate shorter cooling-off periods of three days for specific sales categories. Where state law requires shorter periods, those requirements take precedence. State tax refunds are processed simultaneously with merchandise refunds according to applicable state regulations.

United Kingdom Return Rights

UK customers benefit from a statutory fourteen day cooling-off period under the Consumer Contracts Regulations 2013, starting from delivery confirmation. The Consumer Rights Act 2015 provides mandatory refund rights for faulty goods beyond the standard return period, ensuring products conform to contract specifications.

European Union Consumer Protection

EU customers may exercise their right of withdrawal within fourteen calendar days from delivery without justification, as guaranteed by Directive 2011/83/EU on Consumer Rights. All products include a minimum two-year legal guarantee covering conformity defects. For digital content, the withdrawal period ends when download begins if you have given prior express consent. Custom-manufactured items are exempt from the cooling-off period but remain covered by guarantee provisions.

International Return Provisions

For customers in other jurisdictions including Canada, Mexico, Brazil, Japan, and Australia, return periods and rights vary according to local consumer protection legislation. Canadian return eligibility varies by provincial law with no general federal cooling-off period for distance sales. Mexican customers have five business days under PROFECO regulations. Brazilian customers have seven calendar days with immediate refund processing required. Japanese customers have eight days for specific categories under the Specified Commercial Transactions Act. Australian customers have no general cooling-off period but all goods are covered by consumer guarantees under the Competition and Consumer Act 2010.

Article 3. Eligibility Requirements and Product Conditions

Condition Requirements for Returns

To qualify for returns, all items must remain in original, unaltered condition with no signs of use, installation, or modification. Complete original packaging including boxes, protective materials, manuals, and accessories must be included. Original purchase documentation is required for transaction verification. Products that have been installed, connected to vehicle systems, or modified in any way are not eligible for return regardless of installation duration.

Quality Assurance Inspection Process

Our quality assurance team inspects all returned merchandise using standardized criteria. Items not meeting return standards may receive partial refunds, incur restocking fees, or face complete rejection with return shipping at customer expense. Restocking fees will be applied only to cover actual reconditioning costs and are limited to fifteen percent of the product value, except where higher fees are specifically permitted by local consumer protection law. Detailed justification for any restocking fee will be provided to customers.

Article 4. Non-Returnable Items

Permanently Excluded Categories

Certain categories are permanently excluded from returns: custom-manufactured items produced to customer specifications unless defective, installed electronic accessories, opened cleaning products, promotional items including gift cards and digital products. These exclusions apply across all jurisdictions, though defective custom items remain eligible for remedy under applicable warranty provisions.

Article 5. Return Authorization Process

Initiating a Return Request

All returns require pre-authorization through our customer service team at info@autoboosty.com. Requests must include the complete order number, detailed return reason, and photographic evidence where applicable. We respond within two business days with written authorization or alternative solutions.

Return Merchandise Authorization Procedures

Approved returns receive a Return Merchandise Authorization number with specific packaging instructions. The authorization number must be clearly displayed on return packaging, as unauthorized returns will be refused. Return shipments must reach our facility within fourteen business days of authorization to prevent expiration. If carrier delays or other circumstances beyond your control prevent timely delivery, please contact us immediately to request an extension of the authorization period.

Article 6. Defective Merchandise

Reporting Defects and Damage

Customers must inspect merchandise immediately upon delivery and report defects, damage, or shipping errors within forty-eight hours. Late reporting may limit available remedies. Defect reports require detailed photographic evidence and comprehensive descriptions for our quality assurance team's evaluation.

Remedies for Defective Products

We provide appropriate remedies including replacement products, partial refunds, or full reimbursement based on issue severity. Where shipping damage is suspected, customers may need to file carrier claims with our documentation support.

Article 7. Refund Processing and Timeline

Evaluation and Approval Process

Upon receiving returned items, our quality assurance team conducts evaluations within three business days. Customers receive email notification of approval status with detailed explanations for any partial refunds or rejections.

Refund Processing Timeframes

Approved refunds are issued exclusively to the original payment method. Refund processing will comply with mandatory timeframes in your jurisdiction: fourteen days maximum for EU customers, immediate processing for Brazil, and reasonable timeframes not exceeding thirty days for other jurisdictions unless local law specifies shorter periods. For PayPal transactions processed through Western Bid Incorporated, refunds will appear as originating from WESTERN BID INC. For credit card and digital wallet transactions processed through Shopify Payments, refunds will appear as originating from MONOFY TECHNOLOGIES LTD or AUTOBOOSTY.

Partial Refunds and Restocking Fees

Partial refunds may apply when items don't meet original condition requirements, have missing components, damaged packaging, or are returned outside standard timeframes with special authorization. Restocking fees are calculated based on reconditioning costs and communicated during authorization.

Article 8. Shipping Arrangements for Returns

Domestic Return Shipping

US customers receive prepaid return labels for approved standard merchandise returns. Return shipping costs for non-defective items may be deducted from refunds, particularly for oversized items requiring special handling.

International Return Shipping

International customers are responsible for all return shipping costs, customs duties, and taxes. We cannot provide prepaid international labels, so customers must arrange return shipping independently. Import duties and taxes from original shipments are non-refundable through Autoboosty and must be addressed with customs authorities.

Article 9. Payment Disputes and Good Faith Resolution

Mandatory Pre-Dispute Communication

We are committed to resolving any issues or concerns you may have with your order through direct communication and good faith negotiation. Before initiating any payment dispute, chargeback, or claim through your payment provider including but not limited to PayPal, credit card companies, or other payment processors, you are required to contact us directly at info@autoboosty.com to attempt to resolve the matter. This mandatory pre-dispute communication requirement is a material term of this policy and your purchase agreement with us. We maintain detailed records of all orders, communications, and transactions, and we will work diligently to address any legitimate concerns about product quality, delivery, or other issues in accordance with the terms of this policy.

Consequences of Improper Disputes

If you initiate a payment dispute, chargeback, or claim without first making a good faith effort to resolve the matter directly with us, or if you initiate such proceedings based on false, misleading, or fraudulent claims, we reserve the right to immediately suspend or terminate your account and refuse to process any future orders from you, charge you for all costs associated with responding to and defending against the dispute including chargeback fees typically ranging from fifteen to one hundred dollars per incident, legal fees if we must engage counsel, investigation costs, and any other expenses reasonably incurred. Additionally, we may report the incident to fraud prevention databases and consumer reporting agencies, which may affect your ability to conduct transactions with other merchants, and may pursue legal action to recover losses resulting from fraudulent chargebacks or claims.

Bad Faith Dispute Examples

We consider the following to be bad faith or fraudulent use of payment dispute mechanisms: claiming non-delivery of items for which we have proof of delivery with signature confirmation; claiming product defects that did not exist at the time of shipment and were not reported within the required timeframe; requesting chargebacks after receiving and keeping products without attempting to return them through our proper return process; initiating disputes while simultaneously retaining and using the disputed products; making materially false statements in dispute claims; or initiating disputes for the purpose of obtaining products without payment.

Cure Period and Good Faith Resolution

If you receive notification from us that a payment dispute or chargeback has been initiated on your account, you have ten business days from the date of our notification to withdraw the dispute and resolve the matter directly with us before we implement any consequences described in this Article. We will work with you in good faith during this period to reach a fair resolution. This cure period does not apply to disputes that we determine involve clear fraud, false claims, or bad faith actions.

Article 10. Contact Information and Customer Service

Contacting Our Team

For all policy inquiries, return requests, or customer service matters, please contact us at info@autoboosty.com with relevant order numbers, product details, and detailed descriptions for prompt resolution. Our team operates during standard business hours with a one business day response commitment. Our mailing address is MONOFY TECHNOLOGIES LTD, 6-7 St Mary At Hill, Unit 3, Office A, 1st Floor, London, ENG, EC3R 8EE, United Kingdom.