Politique d’expédition

Last Updated: February 17, 2026

Article 1. Shipping Coverage and Delivery Times

Worldwide Shipping Services

We provide worldwide shipping services to customers in all international markets. Our products are distributed from multiple fulfillment centers located in the United States, Europe, China, and Australia to ensure efficient delivery to your region. Autoboosty is powered by Shopify, which enables us to provide efficient order management and shipping services.

Standard Delivery Timeframes

Standard delivery timeframes range from seven to twenty-one business days, depending on your destination country and local customs processing requirements. Please note that delivery times are estimates and may vary due to customs clearance procedures, which differ significantly between countries and are beyond our control.

Certain factors outside our operational control may extend delivery times beyond standard estimates. These include carrier operational issues such as facility delays, package misrouting, vehicle breakdowns, or staffing shortages; geographic factors such as remote or rural locations, island territories, or regions with limited infrastructure; weather conditions including severe storms, flooding, extreme temperatures, or natural disasters affecting transportation safety; local administrative factors such as enhanced customs inspections, additional documentation requirements, public holidays, or security screening procedures; and peak period congestion during holiday seasons, major sales events, or supply chain disruptions affecting global logistics capacity. 

If your package experiences delays beyond the standard delivery window, please contact our customer service team at info@autoboosty.com with your order number and tracking information. We will investigate the status with the carrier and provide updates on expected delivery timing. While we cannot override carrier operational decisions or control external factors such as weather and customs processing, we will work diligently to provide information and assistance throughout the delivery process.

Article 2. Custom and Made-to-Order Products

Production Requirements and Timelines

Made-to-order items, including custom car mats and seat covers, require additional processing time for manufacturing. Production commences the business day following order confirmation and typically requires three to ten business days to complete. Production timelines will be clearly communicated, and customers will be notified of any significant delays. For specific production timeline estimates related to your custom order, please contact our team at info@autoboosty.com.

Legal Status of Custom Orders

Made-to-order items are excluded from standard withdrawal rights under applicable consumer protection laws. However, these products remain covered by legal guarantees for conformity and quality defects as required by consumer protection legislation in your jurisdiction.

Article 3. Order Tracking and Monitoring

Tracking Notification Process

Upon shipment of your order, you will receive an automated email notification with the subject line indicating a shipment from your order number is on the way. This communication will include your unique tracking number and detailed shipping information.

Monitoring Shipment Progress

You may monitor your shipment's progress using the provided tracking number through our dedicated tracking page on our website or directly through the carrier's tracking system. Please be aware that delivery schedules may be affected by external factors such as customs processing, transportation schedules, and weather conditions, all of which are outside our operational control.

Article 4. Delivery Disputes and Lost Packages

Proof of Delivery Standards

We rely on carrier tracking records as the definitive proof of delivery. If tracking shows the package was delivered to the address you provided, we will consider the delivery complete. For packages showing as delivered but not received, we may be able to assist with carrier investigations, but cannot automatically issue refunds when tracking confirms delivery.

Steps for Missing or Stolen Packages

If you believe the package was stolen after delivery, we recommend checking with household members, neighbors, or building management, contacting the carrier to verify delivery location and obtain delivery photo if available, filing a police report for stolen packages, and contacting us at info@autoboosty.com with the police report number. Your homeowner's or renter's insurance may cover stolen packages.

Article 5. Customs, Duties, and Import Fees

Customer Responsibility for Import Charges

International shipments may be subject to customs duties, import taxes, and handling fees as determined by the destination country's regulations. These charges are the responsibility of the recipient and must be paid before delivery can be completed. In cases where required fees remain unpaid, the shipment will be returned to our facility.

Assistance and Refund Provisions

While customers are responsible for customs duties and import taxes, we will provide reasonable assistance in resolving customs issues. For shipments returned due to unpaid fees, shipping costs will be deducted from refunds only to the extent permitted by applicable consumer protection law.

Article 6. Refused or Returned Packages

Customer Responsibilities

Customers are responsible for providing accurate and complete shipping addresses at checkout, being available to receive packages or arranging alternative delivery through the carrier, paying any required customs duties, import fees, or taxes, and contacting the carrier promptly if there are delivery issues.

Consequences of Refused Delivery

If a package is refused by the recipient, returned to sender due to incorrect address information provided by the customer, or returned due to non-payment of customs duties, return shipping costs will be deducted from any refund, restocking fees may apply as outlined in our Refund Policy up to fifteen percent of product value, original shipping costs are non-refundable, and customer is responsible for any customs or carrier fees incurred.

Multiple Failed Delivery Attempts

If a carrier makes multiple delivery attempts and the customer is unavailable, and the package is subsequently returned to us, this will be treated as a refused package with the above conditions applying. To avoid these fees, please provide accurate shipping information, monitor tracking information for delivery updates, contact the carrier promptly if you need to reschedule delivery, and ensure someone is available to receive the package.

Article 7. Address Changes and Corrections

Modification Procedures

Address modifications must be requested immediately upon order placement by emailing info@autoboosty.com. Once an order has been dispatched from our fulfillment center, address changes cannot be accommodated.

Post-Shipment Corrections

If you realize you provided an incorrect address after shipment, contact us immediately. We will attempt to work with the carrier to redirect the package, but this may not be possible and may incur additional fees charged by the carrier.

Article 8. Contact Information and Customer Support

Reaching Our Customer Service Team

For all shipping-related inquiries, tracking assistance, order modifications, or questions about Order Protection, please reach out to our dedicated customer service team at info@autoboosty.com. Response times for all inquiries will comply with applicable legal requirements. We are committed to providing prompt and professional assistance with all shipping concerns.

Mailing Address

Our mailing address is MONOFY TECHNOLOGIES LTD, 6-7 St Mary At Hill, Unit 3, Office A, 1st Floor, London, ENG, EC3R 8EE, United Kingdom.